Force Feature Button
How does the Force Button Feature function?
- The ‘Force’ button serves as a control mechanism, enabling administrators to dictate the duration of sub-users’ presence within a call queue.
- Particularly valuable within a Call Center environment, this feature empowers administrators to strategically assign agents to their designated call queues, ensuring optimal resource utilization.
- In this context, the ‘Force’ feature becomes crucial instrumental in maintaining a consistent level of agent engagement, as sub-users are compelled to respond to incoming calls within the assigned queue, thereby preventing voluntary exits.
- This controlled approach enhances operational efficiency and responsiveness within the call center setting.
How to switch on/off the force button?
- Log into your VoIP Business account.
- Subsequently, access the ‘Settings’ icon strategically positioned on the left-bottom sidebar.
- Navigate to the ‘Administrator Settings’ and select ‘Call Queue’ to unveil a comprehensive set of configuration options.
- Once in the ‘Call Queue’ interface, choose the specific call queue that requires attention.
- Proceed further by scrolling down to the ‘Add/Remove User’ section within the edit call queue window.
- This deliberate sequence of actions ensures precise and efficient management of user access within the designated call queue.
- Select the ‘+Add Users’ button within this window to unveil a list of users available for inclusion.
- Upon the successful addition of users, a ‘Small Toggle’ button will become visible adjacent to each user entry in the table.
- This toggle functions as the ‘Force’ button, allowing administrators to seamlessly activate or deactivate it as needed.
- This intuitive feature provides a dynamic means to exert control over individual user participation within the designated call queue, enhancing the precision and adaptability of the system.
