VoIP Business-Call Recording
What is call recording?
- The Call Recording feature allows you to record calls for individual users or all users in your organization.
- The admin can see the recordings in the call analytics section and activity log.
- Recorded calls can be reviewed to assess the quality of customer interactions, evaluate employee performance, and identify areas for improvement.
Note:
Only the admin can enable or disable call recordings.
What are the benefits of call recording?
There are many benefits of Call recording that are given below:
Quality Assurance and Training
- Businesses can review recorded calls to ensure that employees are adhering to company guidelines.
- These recordings can also be used for training new employees and improving the communication skill of existing staff members.
Dispute Resolution
- In cases of misunderstandings or disputes with customers or partners, call recordings serve as accurate records of conversations.
- These recordings can be referenced to clarify what was discussed, helping to resolve conflicts and prevent misunderstandings.
Employee Performance Evaluation
- Managers can use call recordings to evaluate employee performance objectively.
- By listening to recorded conversations, supervisors can assess communication skills, adherence to company policies, and overall effectiveness in customer interactions.
Process Improvement
- Analyzing call recordings allows businesses to identify patterns, customer preferences, and pain points.
- This information can guide process improvements, product enhancements, and service adjustments, leading to better customer satisfaction and loyalty.
How to enable call recording?
The Administrator of VoIP Business application can “Enable call recording” of all users.
To enable call recording follow the steps below:
- First you need to login VoIP Business account.
- Click on the “Setting” icon that is given bottom left corner.
- Then navigate the “Call recording” in administrator setting and click on it.
- Click on any one of them and new pop-up window will appear on your interface.
- When you enable “On Demand Call recording” then another option “Auto call recording” will show under on-demand button.
There are two options available for Enable and Disable call recording.
- On Demand Call Recording
- Automatically Record All Calls
On-Demand Call Recording:
- On-demand call recording in the VoIP business refers to the ability to initiate the recording of a phone call at the discretion of the user, typically during the course of the call.
- This feature allows users to manually start recording a conversation whenever they find it necessary.
- You can record your call by clicking on “Record Call” button during call.
Automatically Record All Calls:
- Automatically recording all calls in a VoIP Business refers to the practice of automatically capturing and storing audio conversations for all incoming and outgoing calls made through the VoIP system.
- This feature records every call without requiring manual initiation by users.
Listening and Downloading Recorded Calls
How can one listen to and download call recordings?
- To initiate the process, log in to your VoIP business account securely.
- Next, select the “Analytics” icon conveniently positioned on the left-bottom sidebar.
- Subsequently, navigate to the reporting section and click to access detailed insights.
- Within this interface, you will find a tabulated presentation allowing you to both listen to and download call recordings seamlessly.
- This feature provides a user-friendly and comprehensive approach to managing and extracting valuable information from your VoIP communication records.
- To download the recorded call, click the “Download” button in front of the recorded call.
Note:
A user can listen and download only his calls, and the admin can listen and download all the recorded calls.
How you can find call recordings within the call logs?
To access call recordings in the call logs, follow these professional steps within your VoIP business account:
- Log in to your VoIP business account.
- Navigate to the dialer icon in the left sidebar.
- Explore the new interface displaying all call logs.
- Click on the three dots associated with a specific call log and proceed to 'Call Info.'
- Within the call info section, select the 'Call Recording' option to conveniently access and review your recorded calls.
