Call Management and Settings
1. Business Hours
What does the term ‘Business Hours’ means in VoIP Business?
- In the context of our VoIP business, ‘business hours’ means the specified time period during which our company or organization is formally operational and actively oversees its communication channels utilizing the VoIP system.
- These designated hours play an important role in upholding a methodical and responsive communication strategy.
Why Business Hours Matter
- In the dynamic landscape of customer expectations, quick responses during business hours are necessary. VoIP solutions, tailored for businesses, empower seamless efficiency in meeting these expectations.
- By using the VoIP Businesses platform you can leverage advanced call routing and management features, guaranteeing the effective handling of incoming calls with precision and professionalism during official business hours.
- Creating a communication strategy that resonates with your actual operating hours is critical. Define business hours that synchronize seamlessly with your operations, ensuring a harmonious and responsive interaction with customers and partners alike.
- Moreover, it also helps you to thoughtfully strategize how calls are managed outside traditional business hours.
How to set business hours when you’re out of the office?
- Effectively managing communication even when away from the office is a key consideration, and VoIP business offers a streamlined solution to establish designated business hours for seamless client interaction.
How Can You configure business hours within the VoIP Business platform:
- Log into your VoIP Business account.
- Navigate to the settings through the left-bottom sidebar to enter into the configuration interface.
- Within the settings, locate the ‘Calls’ section.
- Here, you’ll find the dedicated ‘Business Hours’ option.
- Activate the ‘Business Hours’ feature to initiate the process of setting up a comprehensive weekly frame for all days.
- Within this interface, a comprehensive weekly framework is presented, allowing for an overview of each week.
- Select the current day, New pop-up window will appear where you can configure your call settings according to your specific preferences and operational requirements.
2. Custom Music on Hold
How can you set your on-hold default music with a quick configuration?
You can seamlessly establish on-hold music by following these simple steps:
- Log into your VoIP Business account.
- Navigate to the settings through the left-bottom sidebar.
- Within the settings, locate the ‘Calls’ section.
- Navigate to the ‘Custom Music on Hold’ section, and activate the toggle button to enable the feature.
- Subsequently, upon enabling the toggle, the ‘Change Playlist’ button will become visible.
- Click on it.
- A new pop-up window to appear on the right side of your screen.
- At this juncture, establish your default Music on Hold settings in the provided configuration interface.
3. Call Waiting
In VoIP Business, what does ‘call waiting’ mean?
- Call waiting is a pivotal feature enabling users to seamlessly manage multiple incoming calls while engaged in an active conversation.
- By placing the initial caller on hold, the user gains the ability to answer critical calls without disruption.
- This functionality includes an audible tone to alert the user of an incoming call, facilitating smooth transitions between conversations.
What are steps for enabling the “Call waiting” functionality in a calls setting?
To initiate call waiting functionality, execute the following steps:
- Login to your VoIP Business account.
- Navigate to the settings icon positioned at the bottom-left corner.
- Within the settings interface, access the ‘Calls’ section to unveil a new window.
- Activate the ‘Call Waiting’ option to seamlessly enable this feature
- Experience uninterrupted communication with the assurance of never missing crucial calls.
- If a waiting call goes unanswered, the system will intelligently redirect it to either voicemail or a message indicating the user’s current engagement.
4. After Call Feedback
Why is after-call feedback important?
- After-call feedback is paramount for the continuous refinement and enhancement.
- It serves as a strategic tool for quality assessment, user experience optimization, and proactive issue resolution.
- Here are the key reasons why after-call feedback in pour VoIP Business services is integral to the success of your business communication.
Quality Assurance:
- After-call feedback allows us to systematically evaluate the quality of our voice calls.
- It includes assessing factors such as audio clarity, connection stability, and overall call performance, ensuring that our services meet the highest standards.
User-Centric Improvement:
- By collecting feedback, we gain valuable insights into the user experience.
- This user-centric approach enables users to understand customer preferences, expectations, and pain points, facilitating tailored improvements to meet and exceed user expectations.
Technical Issue Identification:
- Users play a crucial role in identifying technical issues that may not be immediately apparent.
- Feedback serves as an early warning system, allowing businesses to promptly address and rectify any technical challenges, thereby ensuring uninterrupted service.
Customer Satisfaction Benchmark:
- Customer satisfaction is a key performance indicator for a business.
- After-call feedback serves as a direct measure of customer satisfaction, enabling users to gauge the success of their services and identify areas for improvement.
How can you enable the after-call feedback feature in our VoIP Business?
To proficiently activate the after-call feedback feature in our VoIP business platform, initiate the process by following these strategic steps:
- Log in to your VoIP business account.
- Access the “Settings” by clicking on the icon located in the left-bottom sidebar.
- Navigate to the “Calls” section within the settings and select it.
- A new interface will appear on your screen; scroll down to locate the “After Call Feedback” option.
- Proceed to enable the after-call feedback functionality by selecting the toggle button.
5. Missed Calls Notifications Via Email
How to configure missed call alerts via email ?
- Receive timely notifications containing caller ID details for any missed calls, optimizing your responsiveness.
For enable missed call alerts, follow these steps:
- Access your VoIP Business account.
- Navigate to the settings by tapping the icon located at the bottom-left corner.
- In the settings menu, select ‘Calls’ and click on the respective icon. Locate the ‘Missed Calls Notifications via Mail’ option.
- Enable the “Missed Call Notifications via Mail”.
- If you miss a call, the app sends a notification.
6. Presence Modes
How to set-up “Presence Modes”?
- In the VoIP Business platform, use presence modes to curate your online status, providing a transparent indication to others of your availability.
- Choose from options such as ready for calls, busy, away, or do not disturb to effectively communicate your status, enhancing overall communication dynamics.
Four presence modes exist:
- Available
- Busy
- Do not Disturb
- Offline
To configure your account status across various modes:
Available:
- Select the ‘Available’ mode by tapping your profile icon at the bottom-left.
Busy
- Option for the ‘Busy’ mode from your profile icon to convey that you are occupied and responses may be delayed.
Offline
- When unavailable, designate your status as ‘Offline’ by tapping your profile icon at the bottom-left.
Do Not Disturb:
- Indicate a preference for no interruptions by tapping your profile and selecting ‘Do Not Disturb’ mode.
Set statuses via profile icon on the left sidebar, as shown:
7. Time Zone
How to configure your time zone settings for optimal synchronization?
To configure the time zone in VoIP Business, adhere to the following steps:
- Access your VoIP Business account.
- Tap the settings icon located at the bottom-left corner.
- Navigate to ‘Global Settings’.
- Select your desired Time Zone and choose the corresponding country from the dropdown menu.
By using the global settings feature in the VoIP Business application, you can precisely set your country and time zone, ensuring accurate time synchronization for enhanced efficiency.